Returns Returns, Exchanges & Delivery
DEFINITIONS Definitions shall have the same meaning as set out in the Terms and Conditions
RETURNS AND EXCHANGES
2.1. Online Returns Policy - Australian Orders
2.1.1. If you are unhappy with any of our products received, we will happily provide you with an exchange or refund within 14 days from purchase.
2.1.2. Returns and exchanges for online orders will be accepted where the product is returned in its original condition. This includes item not to have been worn, altered or washed. Your returned product must also have the original packaging and MUST also have the original tags still attached.
2.1.2 does not apply to sale items. We do not accept returns on any sale items.
2.2. Returns Process
2.2.1. Having ensured you meet the above requirements you can exchange your items by:
emailing us before hand on
22 The Ridge Road
Malua Bay, NSW 2536
Please note: The more accurate and detailed your return paperwork the quicker we can process your exchange or refund.
2.2.2. Where you require a refund (rather than exchange), we can only accept returned goods via post to our Online Returns address above.
2.2.3 For security and peace of mind, we strongly suggest that you include tracking and insurance options as we are not liable for lost return parcels. Please retain parcel identification information. 2.2.4 Postage must be paid by you and will not be refunded by us unless you are returning or exchanging your purchase in the exercise of your rights under the ACL
2.2.5. If you request a refund, the purchase price (excluding the delivery charge) will be refunded to you using the original payment method. This will be processed as soon as we receive your returned item(s) and you meet our conditions stated above.
2.2.6. Need help? Get onto our customer service team via our Contact Us page.
2.3. Received Returns
2.3.1. Once received, your return will be inspected and in most cases be processed within 48 hours. This may be by way of an exchange or refund.
2.3.2. Please note: In some cases, the garment may need further inspection by the manufacturer before an exchange or refund may be given. You will be contacted if this is the case. We aim to have your refund processed within 24 hours of receiving, however, some faults must be approved by the manufacturer before a refund or replacement can be issued.
2.3.3. Purchases made through PayPal can only be processed for refunds and exchanges by mail.
2.3.4. All purchases sent back to us by post will be at your cost. If an item happens to be faulty or we have incorrectly sent you the wrong item(s) then we will cover the cost of posting the item back.
2.3.5. We cannot accept ‘cash on delivery’ (COD) payments or deliveries. DELIVERY 3.1. General
3.1.1. Dusty Road Apparel is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.
3.1.2. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. 3.2. Standard Delivery
3.2.1. Standard orders placed by 11 am (AEDT Monday-Friday) will be sent from our warehouse the same day.